Petalline Support

A private, encrypted journal — done simply.

Below are answers to the most common questions. If you don't find what you need, email us — we read every message.

Is my journal really private?

Yes. Petalline is 100% offline. There is no account and no server. Every entry is encrypted with AES-256 using a key stored only on your device, and nothing is ever uploaded.

What do I get for free, and what does the purchase unlock?

Daily journaling and your timeline are free. A single one-time purchase (no subscription) unlocks Insights, on-device AI reflections, and encrypted export. Every future update is included.

Can I log a day I missed?

Yes. Open the Calendar tab and tap any past day to add or edit an entry.

How do I back up my journal?

Go to Settings → Encrypted export to save a passphrase-protected backup file. Keep it somewhere safe (Files, iCloud Drive, or email it to yourself). You can also export a readable Markdown copy. Your backup passphrase cannot be recovered — if you lose it, the backup can't be opened.

How do I move my journal to a new phone?

Export an encrypted backup on the old device, transfer the file to the new one, then use Settings → Restore from backup and enter your passphrase.

My reminder isn't showing up.

Open iOS Settings → Petalline → Notifications and make sure notifications are allowed. Petalline uses only local notifications; they work fully offline.

How do I add the Home Screen widget?

Long-press an empty area of your Home Screen, tap the + button, search for "Petalline," and add the widget. It shows only your streak and today's check-in status — never the contents of your entries.

I forgot my Face ID / passcode setting.

The app lock uses your device's own Face ID / passcode. If your device unlocks, the app will unlock. You can turn the lock off in Settings → Privacy.

Still need help?
Email pocketai1@outlook.com and we'll get back to you.